What I Do
Consulting Services
Practical, outcomes-focused engagements for enterprise IT organizations. With 15+ years leading enterprise IT management, I help teams improve operations, reduce risk, and make better decisions with their data — across IT operations, programs, portfolios, assets, e-commerce, and development.
IT Operations
Improving day-to-day IT operational efficiency — service delivery, process standardization, team structure, and operational governance that scales with the business.
IT Program Management
Leading complex, cross-functional IT programs from initiation through delivery. Stakeholder alignment, risk management, and execution discipline across enterprise-scale initiatives.
IT Portfolio Management
Rationalizing and governing the full IT investment portfolio — aligning projects, products, and spend to business strategy, capacity, and measurable outcomes.
IT Asset Management
Asset intelligence programs, software lifecycle visibility, license optimization, remediation workflow design, and audit readiness frameworks across hardware and software.
E-Commerce
End-to-end e-commerce strategy and execution — platform modernization, multichannel operations, logistics optimization, and scalable tooling that drives measurable revenue growth.
Development
Agile development leadership and custom tooling delivery. Managing development teams and vendors to build scalable, integrated solutions that automate and modernize operations.
BI Analytics & Executive Reporting
Power BI and ServiceNow dashboards that translate complex data into clear, actionable leadership-level reporting and executive-level decisions.
Technology Lifecycle Management
End-to-end lifecycle strategy covering software, hardware, decommissioning, EOL risk management, and ownership accountability across enterprise portfolios.
Web Development
Custom website design and development — from professional consulting sites to full-featured web applications. Self-hosted, fast, and built to your exact requirements without unnecessary overhead.
AI & Automation Strategy
Practical AI and automation use cases for IT operations, reporting, knowledge management, and process modernization — grounded in real enterprise experience.
Tools & Platforms
Proven Results
Case Studies
Real engagements. Measurable outcomes.
Case Study 01 · Enterprise Infrastructure
Enterprise Orphan Server Remediation & Governance Transformation
The Problem
Approximately 21,000 orphan servers had accumulated across the enterprise — unowned, unmanaged, and consuming resources. With no governance model in place, the number continued to grow unchecked, creating significant security, compliance, and cost exposure.
What We Did
Led a cross-functional remediation initiative over two years. Identified and returned roughly 15,000 servers to validated owners, decommissioned ~2,000 confirmed duplicates, and retired the remainder as no longer operationally necessary. Simultaneously built sustainable governance processes and monthly resolution workflows to prevent recurrence.
The Result
0.62%Orphan server rate — well below the industry benchmark. A 10% reduction in total server footprint reduced operational expenses and freed up infrastructure capacity. Monthly governance cadence keeps it there.
Case Study 02 · Asset Recovery & Compliance
Call Center Hardware Recovery Program: 11% to 95% Return Rate
The Problem
Enterprise hardware was being returned at only an 11% rate following workforce transitions — roughly 200 machines per month were going unrecovered. At an average replacement cost per unit, this represented approximately $200,000 in monthly financial exposure with no enforceable recovery mechanism in place.
What We Did
Partnered with legal, logistics, and shipping carrier teams to design and implement end-to-end asset recovery procedures. Established enforceable return protocols, standardized packaging and shipping workflows, and automated tracking through ServiceNow to provide full visibility from departure to receipt.
The Result
95%Hardware return rate achieved — 15 points above the company's target and above industry standards. Monthly financial exposure reduced by approximately $2.8M annually. The program became the standard operating model for all subsequent workforce transitions.
Case Study 03 · E-Commerce Operations
E-Commerce Platform Modernization: 80% Faster Operations, 900% Revenue Growth
The Problem
A multichannel powersports retailer was being held back by manual, inefficient processes for product listing and order fulfillment. Slow time-to-market on listings and inconsistent logistics execution were limiting growth potential across Amazon, eBay, Rakuten, and BigCommerce channels.
What We Did
Led the full-lifecycle development of custom e-commerce tooling and redesigned the end-to-end logistics workflow. Managed Agile development teams and third-party vendors to deliver scalable, integrated solutions that automated product data management and streamlined order-to-shipment processes.
The Result
900%Revenue growth across channels. Product listing time reduced by 80%, enabling the team to scale inventory dramatically without adding headcount. The infrastructure built during this period became the foundation for sustained multi-channel growth.
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Open to consulting, advisory, and speaking engagements across IT operations, programs, portfolios, asset management, e-commerce, development, BI analytics, and technology lifecycle management.
Location
Corbin, KY
Available for remote engagements nationally.