Professional Background
Resume
Professional Summary
Results-driven IT executive with 15+ years of leadership experience driving enterprise technology lifecycle management and modernization for Fortune 100 organizations. Expertise in IT program, product, and portfolio management, ServiceNow platforms, and data-driven governance. Proven ability to deliver multimillion-dollar cost reductions, reduce risk, and accelerate modernization through strategic leadership, analytics, and cross-functional collaboration.
Core Competencies
Technology Lifecycle Management (TLM)
IT Portfolio & Program Leadership
ServiceNow (ITSM / CMDB / PPM / TPM / APM)
Product Ownership
Data-Driven Governance
Risk & Compliance
Executive Reporting
Power BI & Lifecycle Analytics
ITAM & SAM
Budget & Vendor Management ($100M+)
Global Team Leadership
Agile & ITIL Execution
Infrastructure Modernization & Decommissioning
Professional Experience
Humana, Inc. — Louisville, KY
Senior → Lead → Associate Director, Technology Lifecycle Management
2021 – Present
- Lead cross-functional, global teams across portfolio, program, product, and data functions to execute enterprise technology lifecycle initiatives aligned with corporate strategy.
- Govern a $100M+ annual lifecycle portfolio spanning software, infrastructure, and decommissioning programs; implement metrics-driven oversight to improve spend and mitigate risk.
- Implemented an enterprise-wide remediation plan targeting over 20,000 orphan servers — successfully reducing the orphan server rate to 0.62%, surpassing the initial goal of 5%, while achieving a 10% reduction in total server count across the organization.
- Established a 10-day SLA validation model for end-of-life software, hardware, and vulnerabilities, achieving 100% compliance across more than 2,000 annual projects.
- Built enterprise lifecycle analytics and governance tools (Power BI, ServiceNow dashboards) enabling proactive risk reduction, modernization planning, and executive-level reporting.
- Served as Product Owner for ServiceNow TLM solutions, delivering TPM modules, TeamSpace, and custom dashboards integrating lifecycle, asset, and project data for senior leadership decisions.
- Drove the redesign of the enterprise decommissioning process, decreasing hardware and instance retirement resolution time by 83% and transforming a $5M overspend into a $1M saving within 3 years.
- Negotiated extended support strategies for EoL software, refining host usage and delivering $4M+ cost avoidance every three years.
- Partnered with security, compliance, and audit leadership to strengthen lifecycle controls, reduce technical debt, and improve audit readiness.
Kforce, LLC. — Louisville, KY
Senior IT Contractor (Humana & Forcht Group)
2019 – 2021
- Led design, development, and QA of ServiceNow-based TeamSpace solutions to improve operational efficiency across enterprise IT teams.
- Delivered lifecycle and asset data analyses supporting portfolio planning, compliance reporting, and executive visibility.
- Managed infrastructure lifecycle initiatives to ensure end-of-life compliance and alignment with enterprise modernization priorities.
- Developed Power BI dashboards aggregating lifecycle, asset, and project data, giving senior leaders actionable insights for strategic planning.
- Oversaw IT asset procurement, license compliance, warranty management, and vendor relationships; streamlined reconciliation processes with managed service providers and internal stakeholders, improving data integrity.
Conduent — London, KY
Client Service IT Program Manager
2017 – 2019
- Directed enterprise asset recovery and audit remediation initiatives for Fortune 100 clients, increasing inventory accuracy and compliance.
- Designed and implemented asset recovery programs, raising return rates from 11% to 95%, reducing financial exposure by $2.8M annually.
- Partnered with legal teams to establish enforceable recovery protocols and warranty charge-back processes, reducing audit deficiencies.
- Implemented ServiceNow-based asset tracking and automated logistics workflows, improving asset turnaround time by 75% (to under one day).
- Managed IT and managed service provider teams to optimize inventory operations during large-scale workforce transitions.
Adrenaline Cycles — London, KY
Director of IT & Logistics
2012 – 2017
- Spearheaded IT, logistics, and e-commerce strategy supporting rapid business growth for a multichannel powersports retailer.
- Managed a team of IT and logistics personnel, including leaders, associates, and contractors.
- Designed and maintained secure network infrastructure and internal systems to support high-availability operations.
- Led full lifecycle development of custom e-commerce platforms, reducing product listing time by 80% and supporting 900% revenue growth across channels (Amazon, eBay, Rakuten, BigCommerce).
- Managed Agile development teams and third-party vendors to deliver scalable, customer-focused digital solutions.
- Managed cross-departmental budgets for IT, marketing, and logistics, aligning spend with revenue growth and operational efficiency.
Education
🎓
Southern New Hampshire University
Hooksett, NH
Bachelor of Science, Information Technology · 2017
Certifications (Active)
AI: Implications for Business Strategy
MIT Sloan School of Management · Cambridge, MA
2023
Google AI Essentials
Google · Mountain View, CA
2025
International Commerce Specialist
World Trade Center – Kentucky · Richmond, KY
2014
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